(Frequently Asked Questions)

1. About us?

What is snapcoupons.in?
snapcoupons.in is India’s leading coupons & cashback website. Through snapcoupons.in members can save on regular purchases at any of our 100+ partner retailers.
Find the right things at the right price, right now! We take the best deals and make them better than those other coupon and deal sites. Think of it as your personal “ONE STOP SHOP” to assure the biggest savings possible on purchases!
The bonus of Cash Back means you’ll always save more shopping through SnapCoupons. It’s like getting paid to shop online.
Sign up for FREE today so you don’t miss out on any more savings.
To earn cashback, please ensure you are logged into snapcoupons.in and click-through to the retailer’s website.

Which retailers can I save on?
snapcoupons.in works with over 100 stores, everyone from Myntra, Vistaprint, Dominos to Goibibo. Just type the name of the retailer you want to shop on in the search bar, or browse through different categories to see the great variety of our retail partners.

Do I need to pay to use snapcoupons.in?
No, not at all. This is a free cashback service offered by us. You do not have to pay anything for using our site.

2. Earning cashback?

How can I earn cashback?
It is simple, just follow the easy steps below to earn cashback:
1. Login to snapcoupons.in website
2. Search for the coupons/deals/store you want to shop on
3. Click-through to their website via the link given on our site
4. Shop and pay on the retailer’s site like you normally do
5. Retailer now pays us a commission for this sale. We pass that to you as ‘cashback’. Initially your cashback remains in ‘Pending’ status. Once the return period of your product is over, retailer pays us in the next monthly payment cycle. Your cashback then becomes ‘Confirmed’
6. When you have earned a minimum of Rs.200 as Confirmed Cashback, we can pay the money in the form of mobile recharge.

How to redeem my cashback?
As of now you can redeem your cashback as a mobile recharge. We are working on giving the cashback as bank transfer.

Can I use coupons along with cashback?
Yes, for many of our retailers we have cashback offers and coupons both. Most retailers pay the same cashback rate if you use a coupon code along with it. However, some retailers might pay a lower rate, and very few might not pay cashback at all if used along with a coupon code. These terms are clearly stated on the individual retailer pages on the snapcoupons.in site so please ensure you check before making a transaction.

What is pending earnings?
Pending Earnings are those that we have tracked as valid transactions and have been acknowledged by retailers. However, since they are still within the Return or Cancellation period they cannot be paid out to you yet.

Lets take an example. You make a purchase from Myntra.com for Rs. 500. Within 1-3 days you shall receive an email from us acknowledging that you have Pending Earnings of Rs. 40 (at 8% cashback rate).

Now once the cancellation/return period is over, Myntra.com shall confirm this to us and pay us in the next monthly payment cycle. We shall then move Rs. 40 to your Confirmed Earnings.

However, if your plans changed and you had to cancel your order, the transaction is cancelled and the cashback is removed from your Pending Earnings and status will be marked as ‘cancelled’.

What is confirmed earnings?
Confirmed Earnings are those that have been approved as valid sales from retailers. When you collect a minimum of Rs. 200 in ‘Confirmed’ cashback we can pay the money as mobile recharge on your request. You need a minimum of Rs. 200 as ‘Confirmed’ cashback for each payment request.

How can I make payment request?
You can simply drop a mail to cashback@snapcoupons.in once your confirmed cashback reaches Rs.200

From the time I make a transaction, how long it will take to get mycashback?
This varies between retailers and the type of purchase. Normally after you do the transaction you would get an email from us within 1-3 days stating the cashback due to you. This is called ‘Pending’ cashback. Once the return period of your products is over/travel is completed, the retailer knows that the Sale was genuine, and then pays us in the next monthly payment cycle. The status of this transaction shall then automatically move to Confimed. From the time of your purchase it could take between 1-4 months for your cashback to get Confirmed.

Where can I see my cashback earning?
Once logged in, click the Dashboard (top navigation bar). You can see details of all cashback earned.

3. General questions about cashback?

Where does cashback come from?
When you shop at retailers via us, retailers pay us a referral fee. Rather than keep this referral fee we pass this back to you as cashback. This referral fee comes from the retailers advertising and customer acquisition budgets.

The retailer link is not working. What can I do?
Firstly, please try opening the retailer link in another browser, or if possible another computer too. To ensure that the problem you have is not being caused by your own settings, please follow these simple steps:

For Google Chrome Users

Enable Cookies: Tools – Options – Under the Hood – Cookie Settings. Please change to Allow all Cookies. Clear Cookies: Go to Tools – Clear Browsing Data. Please change the time range to clear to Everything.

For Firefox Users

Enable Cookies: Go to Tools – Options – Privacy. Then please change your settings under History to Remember History. Enable JavaScript: Go to Tools – Options – Content. Then please ensure Enable JavaScript is ticked. Disable pop-up blocker: Go to Tools – Options – Content. Then please ensure Block pop-up windows is not ticked. Clear Cookies: Go to Tools – Clear Recent History. Please change the time range to clear to Everything

For Internet Explorer Users

Lower Security Level: Go to Tools – Internet Options – Security. Please lower Security level to Medium. Lower Privacy Settings: Go to Tools – Internet Options – Privacy. Please lower the Security Level to Low. Disable Pop-up Blocker: Tools – Internet Options – Privacy. Please ensure the Pop-up Blocker at the bottom of the options page is not ticked. Clear Cookies: Go to Tools – Delete Browsing History. Please delete all.

If none of this works, please contact our Customer Support Team and we can look into this for you. Please provide a clear and concise description of your experience, and include the browser name and version number. If you are getting tracking issue messages, please provide any relevant details on your security settings and/or software.

What are best practices when making a purchase through snapcoupons.in?
To enable your cashback to track successfully, we recommend that in your browser settings you permanently allow cookies, JavaScript and third party images. Clear cookies to get started. Log into snapcoupons.in and click on the retailer link on the snapcoupons.in site.

Always use the links provided by snapcoupons.in to enter a retailer’s site; do not type in retailer names at the top of your browser screen.

Comparison sites – We recommend you do not use a quote reference or code provided by a comparison site. In that case, the commission from the sale would be paid to the comparison site. If we do not receive any commission from retailers we are unable to give cashback to you

Do not search a comparison site while completing a snapcoupons.in purchase – again there is a danger that the commission/cashback might accrue to the comparison site instead

Completing the purchase online: snapcoupons.in only works online. So if you buy something over the telephone or in-store, unfortunately snapcoupons.in terms wont apply

Coupon and voucher codes – To get cashback via snapcoupons.in please only use coupon codes supplied by snapcoupons.in. Using coupons not supplied by snapcoupons.in may result in another party being credited with your cashback

Keep all email confirmations and documents from the retailer – just in case you need to use the information for submitting an earnings enquiry.

What if I cannot find a store I am looking for?
Please feel free to Contact us and let us know which retailer you are looking for. We shall try our best to get them on our programme.

4. Missing cashback?

I did a purchase but have not received any cashback email for it. What can I do?
If your purchase was done less than 3 days ago, please wait a little longer. It typically takes between 4 – 72 hours for retailers to track sales, so you could still receive your cashback email automatically.

However, If your purchase was done over 3 days ago, please submit a missing cashback ticket within 10 days from the date of transaction. Any Missing Cashback Claims will not be accepted after 10 days. Sometimes, though rare, retailers fail to track a transaction on their end. After we receive transaction details from you, we can follow this up with the retailer, and endeavour to get your missing cashback.

To submit a ticket simply send a mail to cashback@snapcoupons.in
To ensure we get your money back to you, please help us with all details like, purchase date and approximate time, retailer name, purchase amount, and any screenshots.

How long it takes to resolve cashback enquiries?
Cashback enquiries can take between 1 week to 3 months to resolve. Rest assured we will try our level best to resolve your missing cashback query as soon as possible. Remember our incentives are aligned with yours, and we only earn when you get paid a cashback.

What are reasons for a cashback to not track or track incorrectly?
When you visit a retailer via our website, our systems can track that visit. Thereafter, if you don’t get an email from us about your cashback it is likely that somehow the retailer has missed the transaction. In these cases we will chase the retailer and do our best to get you your missing cashback. Please note that sometimes cashback is not paid on VAT and delivery amounts. Therefore, if you think your cashback tracked at a wrong number then this could be one of the reasons.

In some cases the retailer may decline your cashback, such as:

The purchase was returned, cancelled or the order amended.

The purchase was not completed wholly online.

Another referrer has been awarded the cashback commission (e.g. a price comparison site or coupon site).

You did not comply with the terms and conditions listed on our website and/or the retailer’s.

A coupon code or gift code not authorized by our website was used.

The retailer has ceased trading or has gone into administration.

Cookies were disabled and hence the tracking could not be completed.

Generally, sticking to the terms and conditions provided on our retailer page and ensuring you follow the recommended process will minimize the risk of anything going wrong.

What happens if my cashback query is denied?
The retailer holds sole discretion in determining the validity of the cashback query. While our Collections team shall try our best to resolve your cashback query favourably, in some cases your cashback may be declined. Please help us get your transaction approved from the retailer by providing all relevant proofs of purchase. Unfortunately, once a retailer has made a decision it is final.

5. Payment of cashback?

What is your payment policy?
Cashback can be paid to you as per the below terms:

Only Confirmed Cashback can be paid. Pending Cashback cannot be paid till its status has been updated as ‘Confirmed’ by the retailers.

When you have earned a minimum of Rs.200 as Confirmed Cashback, we can pay the money in the form of mobile recharge (you can provide your desired mobile number when sending payment request mail).

Does cashback earned in my account expire?
Absolutely not! This is your money and we of course want to pay it to you. So even if you have gaps in your usage the cashback account does not expire. Once you have a minimum of Rs. 200 in ‘Confirmed’ cashback we can pay the money as a mobile recharge. You need a minimum of Rs. 200 as ‘Confirmed’ cashback for each payment request.